“Make sure that you are seeing each person on your team with fresh eyes every day. People evolve, and so your relationships must evolve with them. Care personally; don’t put people in boxes and leave them there.”
―
Kim Malone Scott,
Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“If you want to build a ship, don’t drum up people to collect wood and don’t assign them tasks and work, but rather teach them to long for the endless immensity of the sea.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“A good rule of thumb for any relationship is to leave three unimportant things unsaid each day.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“When bosses are too invested in everyone getting along they also fail to encourage the people on their team to criticize one another other for fear of sowing discord. They create the kind of work environment where being "nice" is prioritized at the expense of critiquing and therefore improving actual performance.” ― Kim Malone Scott, Radical Candor: Be a Kickass Boss Without Losing Your Humanity
“The essence of leadership is not getting overwhelmed by circumstances.” ― Kim Malone Scott, Radical Candor: Be a Kickass Boss Without Losing Your Humanity
“You may be worried about earning their respect, and that’s natural. Unfortunately, though, being overly focused on respect can backfire because it’ll make you feel extra defensive when criticized. If, on the other hand, you can listen to the criticism and react well to it, both trust and respect will follow.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“Probably the most important thing you can do to build trust is to spend a little time alone with each of your direct reports on a regular basis.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“Sometimes, the greatest gift you can give your team is to let them go home.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“The best way to keep superstars happy is to challenge them and make sure they are constantly learning.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“At Apple, as at Google, a boss’s ability to achieve results had a lot more to do with listening and seeking to understand than it did with telling people what to do; more to do with debating than directing; more to do with pushing people to decide than with being the decider; more to do with persuading than with giving orders; more to do with learning than with knowing.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“It’s brutally hard to tell people when they are screwing up. You don’t want to hurt anyone’s feelings; that’s because you’re not a sadist. You don’t want that person or the rest of the team to think you’re a jerk. Plus, you’ve been told since you learned to talk, “If you don’t have anything nice to say, don’t say anything at all.” Now all of a sudden it’s your job to say it. You’ve got to undo a lifetime of training. Management is hard.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“Jobs articulated this approach more gently in an interview with Terry Gross: “At Apple we hire people to tell us what to do, not the other way around.” And” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“Randy Nelson, the dean of Pixar University and a faculty member at Apple University, captured this when he said of Steve Jobs, “He’s a lion. If he roars at you, you’d better roar back just as loudly—but only if you really are a lion, too. Otherwise he’ll eat you for lunch.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“As you probably know, for every piece of subpar work you accept, for every missed deadline you let slip, you begin to feel resentment and then anger. You no longer just think the work is bad: you think the person is bad. This makes it harder to have an even-keeled conversation. You start to avoid talking to the person at all.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“Here’s what I need to do to stay centered: sleep eight hours, exercise for forty-five minutes, and have both breakfast and dinner with my family. If I skip one or two of those things for a day or two, it’s OK. But that’s the routine. Also, every so often I need to read a novel (ideally one a week), go away for a romantic weekend with my husband (ideally four times a year), and take a two-week vacation with siblings and parents (once a year). If I can manage to do those things, I can usually stay centered no matter what storms are raging around me.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“The way you ask for criticism and react when you get it goes a long way toward building trust—or destroying it.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“There’s no worse way to make a group of people feel excluded than to use language that pretends they are simply not in the room.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“feedback is personal for the person receiving it. Most of us pour more time and energy into our work than anything else in our lives. Work is a part of who we are, and so it is personal.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“Some professionals say you need to have a praise-to-criticism ratio of 3:1, 5:1, or even 7:1. Others advocate the “feedback sandwich”—opening and closing with praise, sticking some criticism in between. I think venture capitalist Ben Horowitz got it right when he called this approach the “shit sandwich.” Horowitz suggests that such a technique might work with less-experienced people, but I’ve found the average child sees through it just as clearly as an executive does.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“If you want to build a ship, don’t drum up people to collect wood and don’t assign them tasks and work, but rather teach them to long for the endless immensity of the sea.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“A good rule of thumb for any relationship is to leave three unimportant things unsaid each day.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“When bosses are too invested in everyone getting along they also fail to encourage the people on their team to criticize one another other for fear of sowing discord. They create the kind of work environment where being "nice" is prioritized at the expense of critiquing and therefore improving actual performance.” ― Kim Malone Scott, Radical Candor: Be a Kickass Boss Without Losing Your Humanity
“The essence of leadership is not getting overwhelmed by circumstances.” ― Kim Malone Scott, Radical Candor: Be a Kickass Boss Without Losing Your Humanity
“You may be worried about earning their respect, and that’s natural. Unfortunately, though, being overly focused on respect can backfire because it’ll make you feel extra defensive when criticized. If, on the other hand, you can listen to the criticism and react well to it, both trust and respect will follow.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“Probably the most important thing you can do to build trust is to spend a little time alone with each of your direct reports on a regular basis.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“Sometimes, the greatest gift you can give your team is to let them go home.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“The best way to keep superstars happy is to challenge them and make sure they are constantly learning.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“At Apple, as at Google, a boss’s ability to achieve results had a lot more to do with listening and seeking to understand than it did with telling people what to do; more to do with debating than directing; more to do with pushing people to decide than with being the decider; more to do with persuading than with giving orders; more to do with learning than with knowing.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“It’s brutally hard to tell people when they are screwing up. You don’t want to hurt anyone’s feelings; that’s because you’re not a sadist. You don’t want that person or the rest of the team to think you’re a jerk. Plus, you’ve been told since you learned to talk, “If you don’t have anything nice to say, don’t say anything at all.” Now all of a sudden it’s your job to say it. You’ve got to undo a lifetime of training. Management is hard.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“Jobs articulated this approach more gently in an interview with Terry Gross: “At Apple we hire people to tell us what to do, not the other way around.” And” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“Randy Nelson, the dean of Pixar University and a faculty member at Apple University, captured this when he said of Steve Jobs, “He’s a lion. If he roars at you, you’d better roar back just as loudly—but only if you really are a lion, too. Otherwise he’ll eat you for lunch.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“As you probably know, for every piece of subpar work you accept, for every missed deadline you let slip, you begin to feel resentment and then anger. You no longer just think the work is bad: you think the person is bad. This makes it harder to have an even-keeled conversation. You start to avoid talking to the person at all.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“Here’s what I need to do to stay centered: sleep eight hours, exercise for forty-five minutes, and have both breakfast and dinner with my family. If I skip one or two of those things for a day or two, it’s OK. But that’s the routine. Also, every so often I need to read a novel (ideally one a week), go away for a romantic weekend with my husband (ideally four times a year), and take a two-week vacation with siblings and parents (once a year). If I can manage to do those things, I can usually stay centered no matter what storms are raging around me.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“The way you ask for criticism and react when you get it goes a long way toward building trust—or destroying it.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“There’s no worse way to make a group of people feel excluded than to use language that pretends they are simply not in the room.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“feedback is personal for the person receiving it. Most of us pour more time and energy into our work than anything else in our lives. Work is a part of who we are, and so it is personal.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
“Some professionals say you need to have a praise-to-criticism ratio of 3:1, 5:1, or even 7:1. Others advocate the “feedback sandwich”—opening and closing with praise, sticking some criticism in between. I think venture capitalist Ben Horowitz got it right when he called this approach the “shit sandwich.” Horowitz suggests that such a technique might work with less-experienced people, but I’ve found the average child sees through it just as clearly as an executive does.” ― Kim Malone Scott, Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity
